Microsoft Teams incident report templates with adaptive cards

# Incident declared — INC-XXXX

**Status:** Investigating
**Severity:** P1
**Started:** 2026-05-02 14:32 UTC
**Owner:** @incident-commander
**Comms lead:** @comms-lead

## What's happening

_One or two sentences describing the user-facing symptom._

## Affected systems

- Service / system 1
- Service / system 2

## Current actions

- [ ] Paged on-call SRE
- [ ] Opened war room: [Microsoft Teams meeting](https://teams.microsoft.com/l/meetup-join/...)
- [ ] Updated status page to "Investigating"

## Next update

By **HH:MM UTC** in this thread.

{
  "type": "AdaptiveCard",
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.5",
  "body": [
    {
      "type": "Container",
      "style": "attention",
      "bleed": true,
      "items": [
        {
          "type": "ColumnSet",
          "columns": [
            {
              "type": "Column",
              "width": "auto",
              "items": [
                {
                  "type": "TextBlock",
                  "weight": "Bolder",
                  "color": "attention",
                  "text": "INCIDENT DECLARED"
                }
              ]
            },
            {
              "type": "Column",
              "width": "auto",
              "items": [
                {
                  "type": "TextBlock",
                  "weight": "Bolder",
                  "color": "attention",
                  "text": "P1"
                }
              ]
            }
          ]
        }
      ]
    },
    {
      "type": "TextBlock",
      "size": "Large",
      "weight": "Bolder",
      "text": "INC-1042 — Checkout returning 500 errors",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "Elevated error rate on the checkout service since 14:32 UTC. On-call paged, investigation in progress.",
      "wrap": true
    },
    {
      "type": "FactSet",
      "facts": [
        { "title": "Severity", "value": "P1 — full outage" },
        { "title": "Started", "value": "2026-05-02 14:32 UTC" },
        { "title": "Incident commander", "value": "@sarah-chen" },
        { "title": "Next update", "value": "By 15:00 UTC" }
      ]
    }
  ],
  "actions": [
    {
      "type": "Action.OpenUrl",
      "title": "View runbook",
      "url": "https://example.com/runbooks/checkout-500"
    },
    {
      "type": "Action.OpenUrl",
      "title": "Join war room",
      "url": "https://teams.microsoft.com/l/meetup-join/..."
    },
    {
      "type": "Action.OpenUrl",
      "title": "Status page",
      "url": "https://status.example.com"
    }
  ]
}